FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order be shipped?
Orders are typically shipped by the next business day after they are placed.
What is your return policy?
All exchanges and returns must be pre-approved by our customer service. Please email us at sales@tipsyaudio.com with your order number before sending any items back. Unauthorized returns will not be accepted.
For more information on this topic please visit our return policy page.
How long will it take to receive my order?
Delivery times vary based on shipping method—typically 2-5 business days.
Orders
Below are some of are common questions about orders
How do I know if my order is confirmed?
You will receive a confirmation email with your order and shipping details after your order is processed.
Can I change my shipping address after placing an order?
Yes, please contact our customer service at sales@tipsyaudio.com to make changes.
Can I change my billing address after placing an order?
Yes, please contact our customer service at sales@tipsyaudio.com for assistance.
Products
Below are some common questions about our products
How should I care for my headphones?
Our professional dynamic driver headphones only require
basic care. No need to stress about specific burn-in routines—just enjoy your music. However, avoid prolonged high-volume listening and keep your headphones away from moisture and excessive force.
What if the left and right earbud volumes are uneven?
If you experience uneven volume, try these steps:
- Swap the earbuds to rule out ear fit issues.
- Change the cable to see if it’s a cable problem.
- Contact our customer service.
What music genres are best suited for these headphones?
Our headphones are designed to faithfully reproduce all genres of music. We strive to maintain the integrity of the original sound,
ensuring that no matter the genre, you can enjoy the full range of the artist's intentions.