Shipping Policy

Order Processing

Orders are generally processed no later than the next business day. Packages are handed off to the carrier on the following business day after processing.

United States

Most orders shipped to U.S. addresses are fulfilled from our U.S. warehouse.

No import duties or taxes will apply for orders fulfilled from our U.S. warehouse.

Most U.S. shipments typically arrive within 2–6 business days after the package is handed off to the carrier.

Some limited-edition products, special items, pre-order items, or products that are temporarily out of stock at our U.S. warehouse may be fulfilled from our international warehouse instead. In these cases, delivery may take longer than the standard U.S. shipping estimate.

International Orders

Estimated delivery time for international orders is typically 3–14 business days, depending on the destination country and local customs processing.

All duties, taxes, and customs fees are included in the price at checkout unless otherwise noted.

Standard Shipping Coverage

This section applies to orders without Shipping Protection.

Lost Packages Before Delivery

If a package is lost or damaged before delivery confirmation, Tipsy Audio will file a claim with the shipping carrier.

A replacement or refund may be issued once the carrier officially confirms that the package was lost or damaged in transit.

Delivered Packages

Once a shipment is marked “Delivered” by the shipping carrier, responsibility for the parcel transfers to the customer.

Tipsy Audio is not responsible for packages that are lost, stolen, or misplaced after delivery confirmation, including packages left at a mailbox, front door, doorstep, parcel locker, reception area, or received by someone at the delivery address.

Claims of Lost Packages

If you believe your package was lost in transit, official confirmation from the shipping carrier or postal service is required before a replacement or refund can be issued.

If the carrier confirms that the package was successfully delivered, please contact the local carrier, building manager, property manager, or local authorities for further assistance.

Shipping Protection Service

This section applies only to orders where Shipping Protection was purchased at checkout.

Packages Lost in Transit

If the tracking information has not shown any update for 10 consecutive days, the package will be considered lost in transit.

In this case, Tipsy Audio will ship a replacement, no questions asked. We will take care of filing any claims with the shipping carrier.

Delivered Packages Reported as Missing

If a package is marked “Delivered” by the shipping carrier but the customer claims it was not received, third-party confirmation is required before a replacement can be issued.

Acceptable confirmation may include:

• A police report

• Written confirmation from a building manager, concierge, or property manager

• Confirmation from the shipping carrier that the package was misdelivered

Shipping Protection does not cover packages that are confirmed delivered correctly but are lost, stolen, misplaced, or collected by another person after delivery, unless valid third-party confirmation is provided.

Failed Delivery / Return to Sender

Customer Responsibility

Customers are responsible for providing a complete and accurate shipping address, recipient name, phone number, and any required apartment, unit, buzzer, or access information at checkout.

Failed Delivery Due to Incorrect or Incomplete Address

If delivery fails due to an incorrect address, incomplete address, wrong recipient name, missing unit number, unreachable recipient, or the recipient not being located at the address provided, the customer is responsible for the additional shipping costs.

If the package is returned to Tipsy Audio, reshipping may be arranged after the returned package is received.

A $15 reshipping fee will apply to cover the original shipping cost, return shipping cost, and reshipping cost.

Refund After Failed Delivery

If the customer does not want the package reshipped, a refund may be issued after the returned item has been received and inspected.

A $10 fee will be deducted from the refund to help cover the original shipping and return shipping costs.

Tipsy Audio is not responsible for delays, failed delivery, return-to-sender shipments, or additional costs caused by incorrect or incomplete shipping information provided by the customer.