Privacy Policy

Last updated: July 7, 2026

Tipsy Audio operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience.

Tipsy Audio is operated by Tipsy Entertainment Corp. In this Privacy Policy, “Tipsy Audio,” “Tipsy,” “we,” “us,” and “our” refer to Tipsy Entertainment Corp. and our store, website, products, services, and related business operations.

Our store is powered by Shopify, which enables us to provide our online store and related services to you. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit, use, make a purchase from, or otherwise interact with our website, products, services, customer support, marketing, affiliate or referral programs, or other business operations.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing our website or services, you acknowledge that you have read and understand how we collect, use, process, and disclose your personal information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with us, where you live, and what services you use, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number, and email address.

Order and transaction information, including products you view, add to cart, purchase, return, exchange, cancel, or dispute; order numbers; transaction history; order value; discount codes; referral codes; affiliate codes; shipping method; delivery status; refund status; chargeback status; and related order records.

Payment-related information, including payment method, payment confirmation, transaction details, fraud-screening information, and payment-processing records. We do not directly store full payment card numbers. Payments are processed by our payment processors and commerce platform.

Account information, including account login details, preferences, saved addresses, order history, communication preferences, and account settings.

Customer support communications, including information you provide when contacting us by email, contact form, social media, marketplace message, chat, or other communication channels.

Device and usage information, including device type, browser type, IP address, general location derived from IP address, operating system, network information, referring pages, pages viewed, products viewed, search activity, cart activity, session activity, cookies, pixels, and similar tracking technologies.

Marketing, referral, and affiliate information, including whether you clicked an advertisement, used an affiliate link, used a referral link, used a creator link, used a discount code, interacted with a campaign, subscribed to emails, or participated in promotions, giveaways, reviews, surveys, or affiliate-related activities.

Fraud prevention and security information, including information used to detect, prevent, or investigate fraud, abuse, payment disputes, chargebacks, delivery claims, policy violations, security incidents, or misuse of our services.

Public or user-submitted content, including reviews, comments, social media posts, tags, mentions, direct messages, forum posts, Discord messages, livestream chats, testimonials, photos, videos, or other content you choose to submit to us or post publicly or semi-publicly on third-party platforms.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you place an order, create an account, contact customer support, subscribe to marketing, submit a review, participate in a promotion, use a discount code, use a referral link, or otherwise provide information to us.

Automatically through our website and services, including through cookies, pixels, analytics tools, Shopify, advertising technologies, device information, browser information, and similar technologies.

From Shopify, payment processors, shipping providers, fulfillment partners, fraud-prevention providers, customer support tools, marketing platforms, analytics providers, and other service providers that help us operate our business.

From referral, creator, affiliate, influencer, and marketing partners, including referral link, affiliate link, creator code, discount code, campaign attribution, commission status, and limited order-identification information that a customer voluntarily provides to that partner for support, order lookup, referral verification, or affiliate-program administration.

From carriers, shipping-protection providers, banks, payment processors, dispute-resolution channels, legal advisors, insurers, law enforcement, or other third parties, where necessary to investigate shipping issues, delivery claims, payment disputes, chargebacks, fraud, policy violations, or legal claims.

From public or semi-public sources, including public social media posts, public reviews, forums, Discord servers, livestream chats, public profiles, or other publicly available information, where reasonably necessary to protect our business, investigate claims, respond to public statements, enforce our policies, prevent fraud, or manage our relationship with customers, affiliates, or partners.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing, Tailoring, and Improving Our Services

We use your personal information to provide our website, products, and services, including to process payments, fulfill orders, arrange shipping, provide tracking information, manage accounts, process returns, exchanges, cancellations, refunds, and warranty claims, respond to customer support inquiries, remember your preferences, recommend products, improve our website, and provide a customized shopping experience.

Order Fulfillment and Delivery

We use your personal information to process and ship your order, confirm your delivery address, provide tracking information, communicate with shipping carriers, manage delivery issues, investigate lost-package claims, and complete fulfillment through our logistics and shipping partners.

Referral, Creator, and Affiliate Program Administration

If you make a purchase using an affiliate link, referral link, creator link, discount code, or similar promotional tracking method, we may use limited order and transaction information to attribute the sale, calculate commissions, confirm commission eligibility, prevent fraud or abuse, process refunds, handle chargebacks, reverse commissions, resolve affiliate-program questions, and administer our referral or affiliate program.

This may include using order details, order date, product purchased, order subtotal, commissionable amount, discount code, referral code, affiliate link, refund status, cancellation status, chargeback status, and dispute status where reasonably necessary for program administration.

If you contact a referral, creator, affiliate, influencer, or marketing partner directly and voluntarily provide your name, order name, order number, product information, or other order-identification details, that partner may share those details with us so we can locate, verify, or administer the related order, referral, commission, or support issue.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including to send promotional emails, show online advertisements, provide product recommendations, run campaigns, measure advertising performance, administer giveaways or promotions, and understand how customers interact with our website, products, emails, ads, and campaigns.

Security, Fraud Prevention, and Abuse Prevention

We use your personal information to authenticate accounts, provide a secure shopping experience, detect, investigate, prevent, or respond to fraudulent, illegal, unsafe, abusive, malicious, or unauthorized activity, including payment fraud, false delivery claims, chargeback abuse, referral abuse, affiliate fraud, policy violations, account misuse, or attempts to manipulate promotions, refunds, disputes, or commissions.

Shipping Claims, Refunds, Disputes, and Chargebacks

We use your personal information to investigate delivery issues, lost-package claims, misdelivery claims, stolen-package claims, return claims, warranty claims, refund requests, payment disputes, chargebacks, fraud claims, or other order-related issues.

This may include reviewing order records, delivery scans, GPS delivery data, proof-of-delivery photos, carrier communications, customer communications, payment records, bank dispute notices, fraud-screening results, and third-party confirmations from carriers, shipping-protection providers, payment processors, banks, law enforcement, building management, or other relevant parties.

Customer Support and Communications

We use your personal information to respond to you, provide customer support, resolve issues, communicate about orders, process claims, answer questions, maintain our business relationship with you, and keep records of our interactions.

Reviews, Social Media, and Public Statements

If you submit a review, testimonial, social media post, tag, mention, comment, message, photo, video, or other content related to our products or services, we may use that information to respond to you, provide support, improve our products, investigate claims, enforce our policies, protect our rights, or promote our products where permitted by law.

Information you choose to post publicly or semi-publicly on third-party platforms, including social media, forums, Discord servers, livestream chats, review platforms, or community platforms, may be visible to other users of those platforms. We may review publicly available information where reasonably necessary to protect our business, investigate fraud, verify claims, enforce our policies, or respond to public statements about our products, services, business, or brand.

Legal Reasons

We use personal information to comply with applicable laws, regulations, legal obligations, court orders, subpoenas, search warrants, government requests, law enforcement requests, civil discovery, potential or actual litigation, dispute resolution, and other legal processes.

We may also use personal information to enforce our terms, policies, agreements, rights, and remedies, and to protect the rights, safety, property, or security of Tipsy Audio, our customers, our partners, our affiliates, our service providers, or others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business, operational, legal, security, fraud-prevention, marketing, and service-related purposes, subject to this Privacy Policy and applicable law.

We may disclose personal information as follows:

With Shopify

Our store is powered by Shopify. Information you provide to our store may be transmitted to and processed by Shopify in order to operate our online store, process transactions, provide checkout, support commerce features, improve services, and enable related Shopify functionality.

Shopify may process your personal information in accordance with its own privacy notices and policies.

With Service Providers and Vendors

We may disclose personal information to vendors and service providers who perform services on our behalf, including payment processing, checkout, fraud screening, shipping, fulfillment, warehousing, customer support, IT services, cloud storage, analytics, email marketing, advertising, data management, review platforms, and business operations.

These service providers may access personal information only as needed to provide services to us and are expected to handle personal information in accordance with applicable privacy and security obligations.

With Shipping, Fulfillment, and Delivery Partners

We may disclose personal information to shipping carriers, fulfillment centers, warehouse providers, customs brokers, logistics providers, shipping-protection providers, delivery platforms, and related partners in order to fulfill orders, arrange delivery, provide tracking, process customs or import requirements, investigate delivery issues, resolve lost-package or misdelivery claims, and complete related logistics operations.

With Payment Processors, Banks, and Fraud-Prevention Providers

We may disclose personal information to payment processors, banks, card networks, fraud-prevention providers, chargeback platforms, dispute-resolution providers, insurers, and related financial or security partners in order to process payments, prevent fraud, investigate suspicious activity, respond to payment disputes, submit chargeback evidence, recover funds, or enforce our policies.

With Referral, Creator, and Affiliate Partners

If you make a purchase using an affiliate link, referral link, creator link, discount code, or similar promotional tracking method, we may share limited purchase-attribution and order-status information with the relevant referral, creator, affiliate, influencer, or marketing partner for commission tracking, fraud prevention, refund handling, chargeback handling, and program administration.

This may include:

• Order date;
• Product purchased or product category;
• Order subtotal or commissionable amount;
• Commission amount or commission status;
• Discount code, referral code, creator code, or affiliate link used;
• Whether the order was fulfilled, cancelled, refunded, disputed, or charged back.

If you voluntarily provide your name, order name, order number, product information, or other order-identification information to a referral, creator, affiliate, influencer, or marketing partner for support, order-verification, referral, or commission-related purposes, we may use that information to locate the order and may confirm limited information reasonably necessary to resolve the referral, commission, or support issue.

We do not share your shipping address, billing address, phone number, email address, payment details, full payment information, tracking proof, proof-of-delivery photos, customer-service communications, private account login information, or full order records with referral, creator, affiliate, influencer, or marketing partners unless you specifically direct us to do so, consent to that disclosure, or we are legally required or permitted to do so.

Referral, creator, affiliate, influencer, and marketing partners are not permitted to use customer information for harassment, public identification, independent marketing, resale, disclosure, or any purpose unrelated to the administration of the referral, creator, affiliate, or marketing program.

With Business and Marketing Partners

We may disclose personal information to business and marketing partners to provide marketing services, advertise to you, measure campaign performance, personalize advertising, administer promotions, or improve our marketing.

Depending on where you live, you may have the right to opt out of certain targeted advertising, sale, or sharing activities as defined by applicable law.

With Corporate Affiliates

We may disclose personal information within our corporate group, including with corporate affiliates, parent companies, subsidiaries, related entities, or internal business units, where necessary to operate our business, provide services, process orders, manage customer support, prevent fraud, comply with legal obligations, or administer our operations.

For clarity, “corporate affiliates” are separate from referral, creator, influencer, or marketing affiliates. Referral, creator, influencer, and marketing affiliate disclosures are described separately above.

When You Direct or Consent to Disclosure

We may disclose personal information when you direct us, request us, or consent to us doing so. This may include disclosures necessary to ship products, connect accounts, use third-party integrations, participate in promotions, submit reviews, use social media widgets, or interact with third-party platforms.

In Connection with Legal, Security, Fraud, or Dispute Matters

We may disclose personal information where necessary to comply with applicable law, respond to valid legal process, cooperate with law enforcement or government authorities, investigate fraud or abuse, submit chargeback or dispute evidence, enforce our terms or policies, protect our rights, protect the rights of customers or others, prevent harm, or participate in actual or potential legal proceedings.

This may include disclosure to carriers, shipping-protection providers, payment processors, banks, card networks, fraud-prevention providers, legal advisors, insurers, courts, regulators, law enforcement, or dispute-resolution bodies.

In Connection with Business Transactions

We may disclose personal information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, including during due diligence or negotiation of such transaction.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide and improve the services Shopify provides to us and to you.

Information you submit to our store will be transmitted to and shared with Shopify and may be processed in countries other than where you live. Shopify may also use certain information collected through our store, along with information from your interactions with other merchants and Shopify services, to provide enhanced features, protect and improve its platform, and support commerce-related services.

In some circumstances, Shopify may be responsible for processing your personal information, including responding to requests to exercise rights over personal information processed by Shopify. To learn more about how Shopify uses personal information and rights you may have, please review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Cookies, Analytics, and Tracking Technologies

We and our service providers may use cookies, pixels, tags, scripts, local storage, analytics tools, advertising identifiers, and similar technologies to operate our website, remember your preferences, understand website usage, analyze performance, personalize content, measure marketing campaigns, provide advertisements, detect fraud, and improve our services.

These technologies may collect information such as your IP address, device identifiers, browser type, pages viewed, products viewed, referral source, cart activity, purchase activity, interaction with emails or advertisements, and other usage information.

You may be able to manage cookie preferences through your browser settings, device settings, Shopify tools, or other available controls. Blocking or deleting cookies may affect the functionality of our website or services.

Depending on where you live, you may have the right to opt out of certain targeted advertising or sale/sharing activities.

Third-Party Websites and Platforms

Our website, emails, social media pages, advertisements, or services may contain links to websites, platforms, or services operated by third parties.

If you follow links to websites or platforms not operated or controlled by us, you should review their privacy policies, security practices, and terms. We are not responsible for the privacy, security, accuracy, availability, or practices of third-party websites, platforms, or services.

Information you provide on public or semi-public venues, including social media platforms, forums, Discord servers, livestream chats, review platforms, or other third-party communities, may be viewable by other users of those platforms. Your use of those platforms is subject to their own privacy policies and terms.

Children’s Data

Our website and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children under the age of majority.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us so we can review and delete the information where required by applicable law.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age as those terms may be defined under applicable privacy laws.

Security of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no security measure is perfect or impenetrable. We cannot guarantee absolute security. Information transmitted over the internet or through unsecured channels may not be secure. We recommend that you do not send sensitive or confidential information to us through unsecured channels.

You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account. Do not share your username, password, or account access details with others.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, process orders, maintain accounts, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, maintain business records, administer affiliate or referral programs, respond to chargebacks, and protect our legal rights.

Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, tax or accounting obligations, warranty obligations, dispute status, fraud-prevention needs, and operational requirements.

When personal information is no longer reasonably required, we will delete, anonymize, or de-identify it, subject to applicable law and operational limitations.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions under applicable law.

Right to Access or Know

You may have the right to request access to personal information we hold about you and to receive information about how we collect, use, and disclose it.

Right to Delete

You may have the right to request that we delete personal information we maintain about you, subject to exceptions such as legal obligations, fraud prevention, dispute resolution, chargeback handling, transaction records, warranty records, tax requirements, security needs, or enforcement of our terms and policies.

Right to Correct

You may have the right to request that we correct inaccurate or incomplete personal information we maintain about you.

Right of Portability

You may have the right to receive a copy of certain personal information we hold about you in a portable format and, where applicable, request that we transfer it to another party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of personal information or the processing of personal information for targeted advertising, as those terms are defined under applicable privacy laws.

You may exercise applicable opt-out rights through the available tools on our website, Shopify’s available privacy tools, or by contacting us.

If you visit our website with a Global Privacy Control opt-out preference signal enabled, we will treat it as an opt-out request for the device and browser you use to visit the website, where required by applicable law. If we are able to associate the device or browser with a Shopify account or customer profile, we may apply the request to that account as required or permitted by applicable law.

Other than Global Privacy Control, we do not recognize all “Do Not Track” signals that may be sent by your browser or device.

Managing Communication Preferences

You may opt out of receiving promotional emails from us by using the unsubscribe link included in our marketing emails.

If you opt out of promotional emails, we may still send you non-promotional communications, including messages about orders, transactions, account activity, customer support, policy updates, safety notices, warranty matters, disputes, or other service-related issues.

UK and EEA Rights

If you reside in the United Kingdom or European Economic Area, and subject to applicable exceptions and limitations, you may also have the right to:

• Object to certain processing;
• Request restriction of processing;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with your local data protection authority.

Where we rely on consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal.

How to Exercise Your Rights

You may exercise applicable privacy rights by contacting us using the contact details below.

We may need to verify your identity before processing your request. This may require you to provide information that allows us to confirm your identity and match your request to our records.

In accordance with applicable law, you may designate an authorized agent to make a request on your behalf. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to privacy requests within the time required by applicable law.

We will not discriminate against you for exercising privacy rights.

Complaints

If you have a complaint about how we collect, use, process, or disclose personal information, please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local privacy or data protection authority.

International Transfers

We are based in Canada, and our service providers, partners, Shopify, payment processors, fulfillment providers, cloud providers, marketing providers, and other third parties may process personal information in Canada, the United States, the United Kingdom, the European Economic Area, China, or other countries.

As a result, your personal information may be transferred to, stored in, or processed in countries other than where you live. These countries may have privacy laws that differ from those in your jurisdiction.

Where required by applicable law, we rely on recognized transfer mechanisms, contractual protections, adequacy decisions, standard contractual clauses, or other appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services, business operations, legal obligations, or regulatory requirements.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date. Where required by applicable law, we will provide additional notice or request consent.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any rights available to you, please contact us by email or mail:

Tipsy Entertainment Corp.
3280 Corvette Way, 
Richmond, BC V6X 0T9
Canada

Email: sales@tipsyaudio.com

For the purpose of applicable data protection laws, Tipsy Entertainment Corp. is the data controller of your personal information.