Return & Refund Policy

Return Requests

All return requests must be submitted within 14 days of delivery and must be approved by Tipsy Audio before the item is returned.

To request a return, please sign in to your customer account and select the eligible order you would like to return:

https://account.tipsyaudio.com

If you are unable to access your customer account or submit a return request through the self-serve return portal, please contact sales@tipsyaudio.com with your order number.

Once a return request is approved, the item must be shipped back within 7 days. Returns not shipped within this timeframe may be cancelled.

Order Cancellation

If your order has not been fulfilled, you may request a cancellation.

If your order has already been shipped or delivered, it cannot be cancelled. In that case, the request will be handled as a return request under this Return & Refund Policy.

Return Eligibility

Returns are accepted only with approved authorization.

Returned items must:

• Be in good condition

• Include all original packaging and accessories

• Show no excessive wear, damage, contamination, or misuse

Items that are damaged, incomplete, heavily used, contaminated, or returned without required accessories may be refused or subject to a partial refund.

Refunds are issued only after the returned item has been received and inspected by Tipsy Audio.

Product-Specific Return Rules

IEMs (In-Ear Monitors)

IEMs may be returned within 14 days of delivery with approved authorization.

All included items must be returned, including the IEMs, original cable, carrying case, eartips, packaging, and any included accessories.

Accessories

Accessories, including eartips, cables, and similar items, are considered consumable items.

Due to hygiene and quality control reasons, accessories are final sale and are not eligible for return or refund once shipped, unless defective upon arrival.

Custom IEMs

Custom IEMs are made-to-order and personalized products.

Custom IEMs cannot be returned or refunded once production has begun.

If you need to cancel or modify a custom order, please contact us within 2 days after submitting your ear impressions.

Return Shipping

Customers are responsible for all return shipping costs unless the return is caused by an error on our part, such as the wrong product being shipped.

Tipsy Audio does not provide free return shipping labels for standard returns.

Customers must use a trackable shipping service and provide a valid tracking number for all returns.

Tipsy Audio is not responsible for return packages lost in transit.

Restocking Fee

Tipsy Audio does not charge a restocking fee for approved returns.

Refund Processing

Refunds are issued to the original payment method after the returned item has been received and inspected.

Original shipping fees, expedited shipping fees, duties, taxes, customs charges, and other third-party fees are non-refundable unless required by applicable law or the return is caused by an error on our part.

If a returned item does not meet our return conditions, Tipsy Audio may refuse the return or issue a partial refund based on the condition of the item.

Failed Delivery / Return to Sender

Customers are responsible for providing a complete and accurate shipping address, recipient name, phone number, and any required apartment, unit, buzzer, or access information at checkout.

If delivery fails due to an incorrect address, incomplete address, wrong recipient name, missing unit number, unreachable recipient, or the recipient not being located at the address provided, reshipping may be arranged after the package is returned to Tipsy Audio.

A $15 reshipping fee will apply to cover the original shipping cost, return shipping cost, and reshipping cost.

If the customer does not want the package reshipped, a refund may be issued after the returned item has been received and inspected. A $10 fee will be deducted from the refund to help cover the original shipping and return shipping costs.

Tipsy Audio is not responsible for delays, failed delivery, return-to-sender shipments, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Lost Packages & Shipping Protection

Packages Lost Before Delivery

If a package is confirmed lost or damaged before delivery, Tipsy Audio will file a claim with the shipping carrier and provide either a replacement or refund once the carrier confirms the loss.

Shipping Protection Service

Tipsy Audio offers a Shipping Protection Service to help protect customers against packages lost in transit.

If your tracking has not shown any update for 10 consecutive days, the package will be considered lost in transit. In this case, Tipsy Audio will ship a replacement, no questions asked. We will take care of filing any claims with the shipping carrier.

Delivered Packages Reported as Missing

If a package is marked as “Delivered” by the shipping carrier but the customer claims it was not received, third-party confirmation is required before a replacement or refund can be issued.

Acceptable confirmation may include:

• A police report

• Written confirmation from a building manager, concierge, or property manager

• Confirmation from the shipping carrier that the package was misdelivered

Without third-party confirmation, Tipsy Audio is not responsible for packages that are lost, stolen, or misplaced after delivery confirmation, including packages left at a mailbox, doorstep, parcel locker, reception area, or received by someone at the delivery address.

Price Match & Sale Adjustment Policy

If we run a promotion that lowers the price of an item purchased on tipsyaudio.com, and your order was placed within 7 days before the promotion, you may request a one-time price adjustment.

Refunds will be issued for the product price difference only, excluding taxes, shipping, and add-on services.

Requests must be submitted during the promotion period and include the order number.

This policy applies only to purchases made directly on tipsyaudio.com and does not apply to third-party retailers, bundles, clearance items, final sale items, or coupon codes.