Warranty Policy

1. Warranty Period & Coverage

We offer a 6-month warranty from the date of purchase. This covers factory defects in the IEM drivers and shells only.

2. How to Claim

2.1 Contact Support

Email sales@tipsyaudio.com with “Warranty Claim – Order #____” as the subject.
Briefly describe the issue.

2.2 Provide Evidence

Please attach clear, in-focus photos or a video showing:

Each earpiece shell (front & back)
The nozzle mesh and sound port
The cable connector (where cable meets the shell)
The full cable length (to show any wear, kinks, or damage)

2.3 Ship for Inspection

• You ship the product to our test center.

• If we confirm a factory defect, we’ll offer a full refund or send a replacement at no extra cost.

Test Center (Shipping to):

Contact:

Yanting Li

Phone: +86 137 1356 0758

Address Line 1:

3rd Floor, Building 1, Nali Cultural & Creative Park

Address Line 2:

No. 10 Xinfeng Road, Longgang District

Shenzhen, Guangdong 518172

China

3. Exclusions

Damage from accidents, misuse, water exposure, unauthorized modifications, or normal wear & tear is not covered.
Accessories (cables, ear tips, cases) are consumable items and not covered under this warranty.

Once our engineer reviews your submission—either confirms a defect or requests shipment for further testing—we’ll promptly proceed with your chosen remedy.